Solutions · Customer recordsCustomer records stay inside, they try to leave.
RedactWall recognizes the formats behind account numbers, routing numbers and customer identifiers, and finds them inside loan and servicing records. It also matches against your own customer records, without ever holding a readable copy of them.
What happens in an ordinary week
- A loan analyst runs a summarizer over a batch of servicing notes → checked before it reaches the AI provider.
- The model repeats a customer identifier back in its answer → caught on the way back, before the application sees it.
- Onboarding documents pile up in a SharePoint folder no device touches → found where they sit, and reported to your reviewer.
- A rep emails servicing detail to an outside insurer → refused before the message is accepted for delivery.
What you get
| Where it works | Level | What you get |
|---|---|---|
| AI Data Protection | Decides before data leaves | RedactWall checks both directions of the AI conversations it carries: what your staff send, and what the model sends back. |
| Email Data Protection | Decides before data leaves | Outbound mail is refused before it is accepted, so nothing sits in a quarantine waiting to leak. |
| Cloud Drive Discovery | Finds and reports | Finds customer documents where they already live. It reports what it finds, and it never changes anything. |
| Device & Browser Protection | On the device | Covers the clipboard, sync folders and AI browser tabs on the Windows laptops you enrol, on or off your network. |
What happens when something is found
RedactWall decides, records the decision, and hands the finding to your team. Coverage, surface by surface →
Your staff use AI. Customer records stay put.
Related: Keep sensitive data out of shadow AI · Hand your examiner evidence they can check